Sanctum Books strives to ensure that all products are of the highest quality and reach customers in perfect condition. However, in the event that a book is received in a damaged or defective condition, customers are entitled to request a replacement or a full refund, subject to the terms below.1. Eligibility for Returns1.1. Books may be returned if they are received in a damaged or defective condition.1.2. Requests for return must be made within seven (7) days of the receipt of the order.1.3. The returned book must be accompanied by the original invoice or order confirmation and must be sent in its original packaging.2. Return Shipping2.1. Return shipping charges shall be borne by the sender, except in cases where the return results from an error on the part of Sanctum Books (for example, an incorrect or missing item).2.2. Customers are advised to use a reliable courier or postal service for returns, as Sanctum Books will not be responsible for items lost or damaged in transit.3. Refunds and Replacements3.1. Upon receipt and inspection of the returned book, Sanctum Books will process a refund or replacement as applicable.3.2. Refunds will be issued through the original mode of payment within seven (7) to ten (10) business days after the return is approved.3.3. If a replacement is requested, it will be dispatched subject to availability.4. Contact InformationFor all return and refund inquiries, please contact:Sanctum Books68 Medical Association RoadDarya GanjNew Delhi-110002INDIATel: +91-11-4007-1318Email: info@sanctumbooks.com